Social Media radically changes Stakeholder Dialog

In his contribution to the Public Sphere event on Government 2.0, Owen Cameron highlights the impact of Social Media on political decision making and how stakeholder dialog has increased. Recent events all over the world show that Social Media help to democratize society and consequently empowers the public. Citizens become content creators and content controllers.

• Social Media has changed (a) how people protest and (b) how people protest together.
• Government has to proactively apply Social Media to improve service delivery.

Owen briefly talks about several examples:

• How NGOs coordinated worldwide protests using social and mass media to mobilize the public against large dam construction projects,
• How Climate Change protests in London were leveraged by flickr and mobile blogging,
• How the US government created up-to-date housing supply data with intelligent algorithms analyzing GIS, postal code, social media and title data,
• How e-commerce and micro finance helped African communities,
• and finally Owen gives an example how a fast-track establishment of a new statutory authority and state government was facilitated by efficient stakeholder buy-in with the help of social media. 

Public Sphere: Government 2.0 - Dr Owen Cameron from Kate Lundy on Vimeo.

Related articles

• Conference: Public Sector Web 3.0 and Future of Social Media Government (laurelpapworth.com)

Blogging in the Construction Industry - A Survey

Gemma Went of Red Cube Marketing (London) carried out a small survey on the use of blogging amongst professionals in the architecture, construction and design industries.

"Comparing the results of the questions (a) Why did you launch the blog? and (b) Why do you run the blog now?, there appears to be a complete turn-around in reasons why participants first launched their blog and why they continue to blog today. Rather than seeing blogs solely as informal arenas for expressing industry opinion, participants now run blogs primarily to engage with their communities."

Why do you run the blog now?

The participants of the survey were also asked for the impact of their blog. The responses give an interesting insight highlighting their very positive achievements:

1. Sharp increase in visitor numbers
2. Stronger connection with our audience
3. New jobs, connections and speaking opportunities
4. A wider readership both nationally and internationally
5. Professional growth
6. Approachability

For construction-related service companies planning to launch a blog the participants of Gemma Went's survey give the following useful advice:

• Listen first
• Write about meaningful subjects in your industry to show you care about what you do
• Understand why you are launching a blog. It must be purposeful, intentional and distinctive
• Have a clear idea of what you want to achieve from the blog and tailor posts to that end. Don’t be demoralised, keep posting whatever your visitor numbers may be
• Be clear about what your blog is about. Have plenty of content in place and link your blog back to other sites
• Post focused content and post consistently, but at a comfortable rate. Avoid large gaps of silence
• Keep it up-dated
• Plan for results to take a while
• Be human

For more details and further interesting findings on the survey, please visit the Red Cube Marketing Blog.

What is out there? Who else is writing on my topic?

After collecting the first bits and pieces on Social Media and the Construction Industry, I soon realized that there is only limited information "out there". For sure, I will have to spend some more time on the search for more bloggers. However, did I really expect that the construction industry will be at the forefront of e-marketing?
No, of course not. But isn't just that a great opportunity?
I will have to ask myself and my peers:

• What are valuable applications of Social Media in the Construction Industry? 
• What are the business needs and business cases which can be supported by Web 2.0? "If you take a business that is a bad business and put it online, it’s still a bad business. It’s just become an online bad business." (Michael Dell)
• Who are the users / customers? "The stupid, loyal and humble customer, employee, patient or citizen is dead.” (Kjell Nordstrom)
• How will my customers' behavior change due to the use of Social Media? 
• Who in the construction industry will finally use it? Keywords: Technographics, Altimeter.
• What can we learn from other industries which are already in transition towards Web 2.0? 
• How can a construction-related service company create a sustainable competitive advantage by using e-marketing and Web 2.0 applications? 
• How will I apply my marketing tool kit?

Many questions and only few answers! I am looking forward to my new e-marketing venture.